Refund Policy
Clear guidelines for refunds and processing procedures at morivastique
Eligibility Requirements
Refund requests must be submitted within 30 days of the original purchase date. We require proof of purchase and a valid reason for the refund request.
Digital services and completed consultations may have different eligibility criteria based on usage and completion status.
Processing Timeframes
Standard refund processing takes 5-10 business days once approved. Complex cases involving multiple payment methods may require additional processing time.
International transactions may take up to 15 business days due to banking procedures and currency conversion requirements.
Payment Method Returns
Refunds are processed to the original payment method whenever possible. Credit card refunds appear within 2-3 billing cycles on your statement.
Bank transfers and alternative payment methods may have different processing schedules depending on your financial institution.
Exceptions & Limitations
Certain services including personalized consultations, completed training programs, and third-party integrations may not be eligible for full refunds.
Partial refunds may be available based on usage levels and service completion status at the time of the request.
All refund requests are reviewed individually to ensure fair treatment while maintaining our service quality standards. We aim to process legitimate requests promptly and professionally.
Detailed Refund Procedures
- Submit your refund request through our customer portal or by contacting our support team directly with your order details and reason for the refund request.
- Our team reviews your request within 2 business days, checking eligibility criteria and service usage history to determine approval status.
- Once approved, you'll receive confirmation with expected processing timeframes and any additional steps required from your end.
- Refunds are initiated to your original payment method, with tracking information provided for your records and follow-up purposes.
- You'll receive final confirmation once the refund has been successfully processed and should appear in your account within the specified timeframe.
Refund Processing Timeline
Request Submission
Submit request with required documentation
Review Process
2-3 business days for eligibility assessment
Processing
5-10 business days for approved refunds
Completion
Funds appear in your original payment method
Need Assistance?
Our customer support team is ready to help with your refund questions and guide you through the process.
Email: info@morivastique.com
Phone: +61893229544
Address: Level 1/555 Bourke St, Melbourne VIC 3000, Australia